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We perform checks on reviews
Tripadvisor’s approach to reviews Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Our team checks each review posted on the site disputed by our community as not meeting our community guidelines. Learn more about our review moderation.
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M-Elgawhergy wrote a review Jan 2023
Madrid, Spain183 contributions176 helpful votes
NICE PROPERTY AND EXCELLENT SERVICE
We really enjoyed our short stay at Skyline Plaza de Espana. The whole experience, starting from the reservation process and the stay itself was just Excellent. All the staff that we have dealt with were welcoming and extremely helpful. They all did everything they can to help us with all our requests and future reservations. The suite was well appointed with all the amenities one will need. It was spacious, immaculately clean and in excellent shape. Everything worked perfectly inside the apartment and the internet was fine. The property is conveniently located in one of Madrid's best locations, 5 minutes walk from Plaza de Espana and 10 minutes walk from Gran Via. Bus and Metro are also a short walk away. There are a lot of restaurants and convenience stores close by. The location is really quite with very nice greenery and views. We were really happy with our stay, that we decided to make our next reservations for long stays in Madrid in this really nice place. We will definitely be back.…
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Date of stay: December 2022 Location Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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7 Jan 2023
Dear M-Elgawhergy, thank you very much for your review. Hope see you soon here:) Regards, Valeria G.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zee D wrote a review Jan 2023
1 contribution
The hotel location is good
The staff is not very courteous. I ex[ected much more from the hotel unfortunately it was just regular customer service. Also I feel the staff should greet you. There was no cleaning service was provided everyday like other places we stayed and was extra charge which is not right. I didnt even get free clean toweels and had to use the same towel.
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Date of stay: December 2022 Rooms Cleanliness Service Room Tip: The rooms were ok. The staff is ok See more room tips
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4 Jan 2023
Dear 165zeed, First of all, thank you for your feedback abount your recently stay in Plaza España Skyline. We're really sorry to know that our staff dosen't meet your expectations. Of course, we take note of that information. Regarding daily cleaning service, according to the building policy, it is not included in the price, as well as the towel change, but you can order it under an extra cost in the front desk. Sorry again for the inconveniences. Regards, Valeria G.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nuttingcdef wrote a review Nov 2022
London, United Kingdom139 contributions45 helpful votes
Excellent and great value aparthotel in a great location.
Great apartment, centrally located in Madrid, very close to the palace, Plaza Espana and metro stations. Good communication, easy checkin (desk manned 24/7 as far as we could tell). We had a Standard room on the 3rd floor, which was extremely well equipped, very spacious, with lounge, full kitchen, dining area, bedroom and bathroom. We were only there for one night, but it would have been a comfortable place to live for several weeks. And excellent value.
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Date of stay: November 2022 Value Location Service
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1 Dec 2022
Dear nuttingcdef, Thank you very much for taking your time to write a review about your recent stay in Plaza España Skyline. Thanks for mentioning our friendly front desk team and our comfy apartments. Looking forward to your next visit! Regrads, Ana FL
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David S wrote a review Nov 2022
Atsmon100 contributions54 helpful votes
Great for family
Great location on the palaza de espana. The apartment looks good with all the facilities. The two bad room and the bathroom are in appropriate size. The place fits families. Kitchen is fully equipped ( oven, dishwasher microwave coffee maker etc).
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Date of stay: November 2022Trip type: Travelled on business
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17 Nov 2022
Dear davidsC2344OP, First of all, thank you for taking your time to write a review about your recent stay in Plaza España Skyline. Always you need, in Plaza España Skyline, you will find your home in Madrid. Regards, Valeria G.
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Alexandre R wrote a review Nov 2022
Nice, France15 contributions3 helpful votes
Perfect place to discover Madrid
Perfect and clean place. Staff service-oriented. I would warmly recommend it if you wish to have a lot to do within a walking distance. Even if check-out is at 12.00 you can leave your luggage on the last day and enjoy few additional hours without problem.
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Date of stay: October 2022
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6 Nov 2022
Dear Rogalex, Thank you very much for such an amazing review about your stay in Plaza España Skyline. Thank you for mentioning our team, cleanless and perfect location. Looking forward to your next visit :) Regards, Raquel M
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Vikistravels wrote a review Oct 2022
Haifa, Israel239 contributions111 helpful votes
+1
Perfect stay
Everything about this apart hotel was perfect: the apartment (two bedrooms and two bathrooms apartment), location, neighborhood with a lot of restaurants, cafe, mini market, communication before and during stay, staff, cleaning, free parking, laundry room on each floor. We will be happy to stay in this hotel again!
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Date of stay: October 2022Trip type: Travelled with family
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24 Oct 2022
Dear Vikistravels, First of all, thank you very much for taking your time to write such a fantastic review about your recent stay in Madrid. Thank you very much for mentioning our apartments and perfect location :) Best regards, Ana FL
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Alice Marie F wrote a review Oct 2022
Burbank, California8 contributions1 helpful vote
Can't go wrong - we loved it!
We rented a two bedroom apartment, not sure what to expect as it was such a good price, was a bit nervous it was too good to be true. Come to find out it is one of those unicorn experiences where it was truly too good to be true. The apartment was two full bedrooms, and two full bathrooms, both beautifully appointed and very clean. The beds were extremely comfortable with a weighted duvet, as well as extra really soft blankets, and enough great pillows to send one into dreamland. Front desk staff was wonderful, very knowledgeable, and extremely helpful. Prior to our arrival we had numerous questions, which we sent via numerous emails, and they were really responsive, and so helpful each and every time we sent one. Upon check in they gave us a map, pointing out all the places to see and the best way to get to them. Glad we didn't rent a car as the apartments are conveniently located to lots of wonderful restaurants, sight seeing, metro, etc. Can't recommend highly enough, wish we could have given 6 stars!!!…
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Date of stay: October 2022 Value Location Service Room Tip: Don't bother renting a car, take receptions advice as to breakfast, etc. See more room tips
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21 Oct 2022
Dear alicemarief2020, First of all, thank you very much for taking your time to write such a fantastic review about your recent stay in Plaza España Skyline. Thank you very much for mentioning our perfect location and confortable apartment. Also thank you for mentioning our helpfull and nice staff. Best of regards, Valeria G.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
José J Cabrera wrote a review Oct 2022
Plantation, Florida12 contributions1 helpful vote
Amazing location with everything you want snd need
Amazing location at a walking distance from Plaza España and Palacio, plus Gran Vía and many others. Fully equipped, blackout shades, AC, and great terrace! Staff is super friendly and available 24/7. Thanks to Bernadette who was super attentive during our checkin. If you have a car, they have parking garage included; all very secure. Will definitely be using them again.
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Date of stay: October 2022Trip type: Travelled as a couple Room Tip: Free parking in site. See more room tips
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21 Oct 2022
Dear Cabrerajosej, First of all, thank you very much for taking your time to write such a fantastic review about your recent stay in Plaza España Skyline. Thank you very much for mentioning our perfect location and confortable apartment. Also thank you for mentioning our helpfull and nice staff. Best of regards, Valeria G.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ewatak wrote a review Oct 2022
Bangkok428 contributions103 helpful votes
Spacious, Skandi-style furnished apartment
Liked: the Front Desk staff were extremely helpful in all situations. Location was excellent for the palace, and Plaza de Espana. Carrefour is 3 minutes walk away, although we did not discover it until the last night, and were using the supermarket on C. de Ferraz (15 minutes away). Each floor has a washer, a dryer and detergent in a common area. Disliked: Traffic noise from Calle de Irun. Despite double glazing and a shutter blind, traffic noise can be heard most of the time, except for a brief interlude between 12.00 till 06.00. Maintenance of the furnishings and the facilities is going to become an issue, as already the quality of the furniture is showing natural wear and tear. Similarly, there appear to be some plumbing issues, although not drastic yet. Also, some of the lighting (bulbs) need to be changed, (none in stock), and the positioning of the toaster and Nespresso machine is an electrical hazard, (next to the kitchen sink), and operable balancing the devices on a narrow ledge over the front of the sink. But the staff make this place great. The owners need to pay a bit more attention to design details, and upkeep in maintenance. If the owners can maintain the standard, and guests are immune to traffic noise, this is the place to stay.…
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Date of stay: October 2022 Value Location Service Room Tip: High floor See more room tips
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16 Oct 2022
Dear ewatak, Thank you for taking your time sharing your experience with other guest of Tripadvisor! We were delighted to know that you enjoyed our location and staff. It's our aim to make you feel like you are in your own home. We are located at the city center of Madrid and the noises of the street are unavoidables, but of course we take note about your comment to continue improving our service. And also, please next time bare in mind that we have 24/7 physical Front Desk where you can extend your complaints so we can try to solve at the moment. We do hope we can see you next time so can give us a change to improve your experience. Regards, Valeria G. - Front desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicolette H wrote a review Oct 2022
1 contribution
+1
Perfect location. Perfect apartment.
Excellent apartment with two bedrooms and two bathrooms. Very clean, neat and tidy with all amenities necessary. There was a laundry room which was very useful. Great location being just a short walk to the palace and other sights and shops. Lots of nearby cafes and restaurants and shops to buy supplies. The front desk is open 24 hours and staff were very friendly and helpful. There is underground parking which was a must for us and very secure (massive bonus in Madrid). Couldn’t fault this apartment and would recommend it.
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Date of stay: October 2022Trip type: Travelled with friends
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11 Oct 2022
Dear Nicolette, First of all, thank you very much for taking your time to write such a fantastic review about your recent stay in Plaza España Skyline. Thank you for mentioning our cleanless and our facilities. Also, thank you so much for mentioning our 24/7 nice front desk. Always you need to come back to Madrid, in Plaza España Skyline you will find your home. Best regards, Ana FL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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